Posted On Feb 10

This job posting has expired

IoT Application Support Engineer


Location : Exton, PA

Headquarters : United States

Hiring Mode : Full Time

Hiring Role : Customer Support Engineer

Experience : Mid Level

IoT Application Support Engineer
  • PTC is looking for talented, enthusiastic, and career-minded individuals to join our Internet of Things (IoT) Support Services team where you will have the opportunity to work with leading Technology across a range of industries. You will be responsible for delivery of Product and Application Support to our customers and partners while working alongside a highly talented and collaborative team.
  • IoT Technical Support Engineers possess a high level of competency on the IoT Platform and Edge device connectivity technologies. This person will assume a combination of responsibilities working with our customers, partners, and the greater IoT Team to resolve software issues, address questions, or guide on best practices related to development and deployment of IoT applications. As a member of the IoT Support Services team, you will have substantial opportunity to grow and advance your career along support services, technical services, management, or related paths through comprehensive training programs and experience.
Primary Responsibilities:
  • Work with End Users, System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues and address questions related to installation, configuration, development environment, operation, and general best practices on the IoT platform.
  • Use of case management tool to log and track issue status and related activities.
  • Create and publish knowledge articles for re-use by customers and PTC employees.
  • Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Candidate must be willing to take on new challenges.
Requirements – Non Technical
  • A strong capacity and desire to develop customer service and communication skills. The candidate will be expected to understand a customer needs, put themselves in the customer’s shoes, and guide the customer’s expectations. We ask our engineers to be the voice of the customer back to the company and experience in working with customers is desired.
  • The ability to manage multiple urgent issues in parallel.
  • The confidence, communication and interpersonal skills to lead customers in urgent or critical situations.
  • The desire to learn new soft and technology skills and the desire to coach, mentor and train peers throughout the organization.
  • The ability to work with team mates in a collaborative manner to achieve a mission.
  • Presentation skills to prepare and present to large and small groups on technical and functional topics.
Requirements –Technical
  • Experience installing, configuring and administering Web-based applications, Relational Databases, and Open-Source Projects (such as Apache Web-Server, Apache Tomcat).
  • Programming experience in at least one language C, .Net, Java, JavaScript and/or other Web-related development technologies (HTML/CSS, PHP, XML/XSL/DTD, HTML, etc.).
  • Working knowledge of ANSI SQL
  • An understanding of network communications, switches, routers, server, video, and mobile equipment.
  • An understanding of machine communication protocols and web services development including use of a REST API.
  • Knowledge of storage networking/cloud computing
  • Able to produce audience-appropriate technical communications with management, support personnel, and the customer.
Preferred Qualifications:
  • Experience in implementation, support, consulting or development in enterprise business applications on Java and other web related technologies
  • Exceptional diagnostic ability and skilled in using industry standard tools and techniques monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
  • Extensive experience with aspects of enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware, device configuration and communication, Web application security).
  • Experience working with hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols.
  • The ability to analyze details and synthesize the "big picture" from incomplete or ambiguous data.
  • Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
  • Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible.
  • Able to revise actions plans as new data is obtained.
Preferred Skills and Experience:
  • Working knowledge of Oracle or SQL RDBMS
  • Experience working with technically diverse teams.
  • Strong verbal and written communication skills. Channel of communication may include online community forum.
  • Customer Satisfaction focus, both internal and external, with strong relationship skills
  • 1-3 years' hands on experience in a related support, services, or software development field that utilized technical and soft skills.
  • Fluent in the following languages: German, English and/or French
Basic Qualifications:
  • Bachelor’s degree in Computer Science, Information Systems, or similar fields
  • Experience in web application development and use of related technologies (Java, JavaScript, HTML, XML/XSL, CSS, etc.)

PTC Company Description

About PTC (NASDAQ: PTC)PTC helps companies around the world reinvent the way they design, manufacture, operate, and service things in and for a smart, connected world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based product lifecycle management. Today, our leading industrial innovation platform and field-proven solutions enable you to unlock value at the convergence of the physical and digital worlds. With PTC, manufacturers and an ecosystem of partners and developers can capitalize on the promise of the Internet of Things and augmented reality technology today and drive the future of innovation.Check out our global headquarters in the Seaport district.

Why Join Us and Benefits Summary

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


The Americas


North America


CSS - Customer Success

Job Category

Technical Support

Job Type

Regular Full-Time