Production Support Lead - Core Claims Applications(Job Number: 338961)
Summary and Scope – The primary focus of this position is responsibility for the day to day production support of the claims management applications in North America. Candidate will be expected to own the usability and availability of all North America claims management applications and must responsively drive issues and initiatives to completion. Production support for Claims IT is handled by a service provider. This role will also include managing the results and service level agreements provided by the production support team across various applications.
Lead and direct the vendor managed service team for production support of ClaimConnect, ClaimVision, and ClaimCare
Will be required to work closely with Claims business leadership team, understanding the business and system priorities and making decisions accordingly
Will be responsible for managing the production support service provider and ensuring contract agreements are adhered to.
Will be responsible for engagements and interactions with various teams and vendors that are integrated with the Claims applications as it comes to addressing and resolving production issues and defects.
Will need to be responsive to numerous work requests coming from various business and IT areas.
Will require the person to be reactive when problems arise but also be proactive to ensure necessary measures and controls are in place to stop issues from arising or identifying them as they occur
Will be responsible for incident management and driving solutions for root cause problems that will reduce incoming incident counts attributed to the core claims applications.
Experience in managing teams including technology partners.
Insurance background, specifically in claims and premiums would be beneficial.
Knowledge of Duck Creek platform would also be advantageous
Working knowledge of Agile methodology
Will require specific skillsets such as good oral and written communications skills, being organized, ability to stay on top of a large number of initiatives
Ability to motivate team members and effectively delegate responsibilities to ensure timely delivery
Demonstrates sense of urgency and accountability; sets priorities and acts on key issues
Demonstrates bias to be proactive rather than reactive
Bachelor's or Master's Degree in Computer Science, Information Systems, or another related field
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Work Locations - Philadelphia - 510 Walnut St Philadelphia 19106
Other Locations - USA-New Jersey-Whitehouse Station
Job - Information Technology
Travel - No
Job Posting - Jul 15, 2021, 7:17:49 PM