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Posted On Sep 26

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Immediately Need L1 & L2 - System Engineer/Desktop

Precision Techserve Private Limited

Location : Visakhapatnam, Andhra Pradesh

Headquarters : Ireland

Hiring Mode : Full Time

Hiring Role : Systems Engineer

Experience : Mid Level

Precision Techserve Private Limited
  • Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?
  • Welcome to Precision! Where Talent is nurtured, and Dreams come True.
  • We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration. We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.
  • Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do...
  • And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.
Precision Infomatic (M) Pvt Ltd
Plot No.68, Syndicate Bank Colony, Adj.Lane to ICICI Bank ATM,
West Marredpally, Secunderabad , Telangana 500026
Contact Person Name: Nimalan.M
Contact no: 7358380726
Visit - https://precisionit.co.in/
We are looking for System Engineer / Desktop Support at Hyderabad with 1 to 5 years of experience possessing the following skills:
Position: System Engineer / Desktop Support
Level: L1 & L2 Support
Key skills: Hardware troubleshooting, technical support, Mail Configuration, Remote Support, Printer support, Basic Networking, Window, AD, DHCP, DNS, SLA, Ticketing tools.
Work experience: 1 to 5
Location: Hyderabad
Seniority level: L1 & L2
Employment type: Full time
Job Function: End-user Support
Number of Vacancies: 15
Industry: Information Technology & Services
Education: Any Graduates
Windows Support: 24/7 / General
Job Description
  • Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
  • Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
  • Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
  • Installation and Managing of antivirus products
  • Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
  • Installation, Configuration of Biometric devices.
  • Configuring & troubleshooting of Desktop/Laptops for L1 & L2 level & Managing data backup and recovery.
  • Managing of DNS, Active Directory, basic window server
  • Troubleshooting basic thin client issues.
  • Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
  • Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
  • Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
  • Installation, configuration of Antivirus Cementech & MacAfee
  • Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
  • Configuration and support for iPad & iPhone.
  • Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.
  • Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.
  • Installation and managing of Video conferences
Desired skills and experience
  • Minimum 1 to 5 years experience in a similar End user support role
  • Any Bachelors degree / diploma (without any backlogs)
  • Certification course completion on MCSE /CCNA will be added advantage.
  • Willing to support under 24/7 support.
  • Provide user support to quickly diagnose and resolve desktop issues.
  • Good verbal & written communication skills.
Key Skills
  • Dameware
  • Desktop Support
  • Printer Support
  • Remote Support
  • Technical Support
  • Hardware
  • Troubleshooting
  • MCSE
  • Switching
  • LAN Networking
  • Education
  • UG:
  • Any Graduate
  • PG:
  • Any Postgraduate
Doctorate:
Any Doctorate
Company Profile
Precision Techserve Private Limited
Precision Infomatic (M) Pvt Ltd,
Plot No.68, Syndicate Bank Colony, Adj.Lane to ICICI Bank ATM,
West Marredpally, Secunderabad , Telangana 500026
Contact Person Name: Nimalan.M
Contact no: 7358380726
Visit - https://precisionit.co.in/
Contact Details
Contact Company:
Precision Techserve Private Limited
Address:
22,SENAI THALAIVAR MALLIGAI, HABIBULLAH ROAD,T NAGAR, Chennai, Tamilnadu, India
Salary:
50,000 - 2,75,000 P.A.
Industry:
BPO / Call Centre
Functional Area:
IT & Information Security
Role Category:
IT Support
Role:
Desktop Engineer
Employment Type:
Full Time, Permanent
Precision Group