Posted On Nov 07

Customer Engineer


Location : United States

Headquarters : Dayton, Ohio, United States

Hiring Mode : Full Time

Hiring Role : Customer Support Engineer

Experience : Mid Level

Experience & Skills
  • Kotlin
  • Google Cloud Platform
  • AWS
Full Job Description
  • Do you consider yourself a great customer- or user-facing Software Engineer, Sales Engineer,
  • Customer Engineer, Solutions Consultant, or System Architect? If so, the Woolpert Innovation
  • Team is interested in you. Woolpert has a successful business moving customers to the Cloud.
  • We are seeking an experienced Customer Engineer (CE) for our Cloud Solutions Team to
  • accelerate that growth.
  • Flexible for the right candidate; otherwise Dayton, Ohio, or Denver, Colorado.
About the Role:
  • As a Customer Engineer (CE) on a new team within Woolpert Cloud Solutions, your primary
  • responsibility is to lead the technical charge for delivering a specialized mobile + cloud solution
  • to ride-sharing and last-mile delivery customers. You will be involved in both pre and post-sales
  • activities including discovery, requirements gathering, prototyping/solutioning, interfacing with
  • cloud engineers and ongoing support.
About Woolpert CEs:
  • Woolpert Customer Engineers (CEs) play a critical role in introducing the Cloud mindset to
  • customers. You will interface with Woolpert and Google® Maps Platform & Google Cloud
  • Platforms clients, from initial intake through deployment phases. You will create
  • proofs-of-concept using a variety of Google, 3rd Party commercial, and open-source tools. You
  • will introduce a modern approach to productivity and product delivery to those customers.
  • Working with Field Sales Representatives, Woolpert subject matter experts, and Account
  • Managers, you will design and build prototypes, typically using Google products and services.
  • You will successfully deliver best-in-class platforms for our clients, and affect change
  • throughout their enterprises.
  • Success will be measured by your ability to complete the loop from (a) new customer business,
  • through (b) deployment, and into (c) production delivery of maintainable solutions. Your
  • customers are happy, and happy customers are repeat customers.
  • Customer Engineers fill a critical role at Woolpert. They are both technical subject matter
  • experts, and creative advocates for customer-centric solutions.
  • Consult with new and existing customers on business and technical requirements, with
  • a focus on Cloud solutions (IaaS, PaaS, SaaS, hybrid Cloud). This includes developing
  • Cloud resource usage estimates-and budgets-for customers.
  • Build or support rapid proofs-of-concept and proof of value experiments.
  • Write, refactor, and optimize new or existing solutions to create fast, easy-to-use,
  • production applications.
  • Deploy software and solutions to cloud infrastructure in a repeatable way.
  • Educate customers through direct product training, and by influencing them towards
  • modern CI/CD engineering habits.
  • Conduct interactive sessions for troubleshooting problems, recommending best
  • practices, and technical Q&A.
Minimum Requirements:
  • 5+ years experience in software engineering or a similar field.
  • Demonstrated native mobile app development experience on Android and/or iOS.
  • Experience building and deploying production-grade solutions in a Cloud environment
  • such as Google Cloud Platform, Amazon Web Services, Microsoft Azure, or similar.
  • Proficient in at least one of Java, Objective-C, Swift, Kotlin.
  • Experience managing internal or client-facing projects to completion (2+ yrs).
Additional Skills
  • The following skills would make you an even stronger member of the team:
  • Mobile web development and design using a modern toolchain.
  • Basic knowledge of Google Maps Platform.
  • Relevant Google, Amazon, Azure certifications.
  • IoT or telemetry data ingestion and processing pipelines including analytics or ML.
  • Experience working in any of the following industries: ride-sharing, ride-hailing, last-mile
  • delivery, logistics. IoT and telemetry are particularly helpful.
  • CI/CD deployment to Cloud/containerized environments.
  • Cloud
  • Woolpert, Inc. is a cutting-edge national architecture, engineering, and geospatial (AEG) firm
  • that delivers value to clients by blending engineering excellence with innovative technology and
  • geospatial applications. In 2018, Woolpert was named Google’s Global Maps Partner of the
  • Year. Woolpert was recently certified as an Employer of Choice by Great Place To Work®, we
  • believe great companies are built from exceptional people and amazing clients.
  • Woolpert/Google Partnership:
  • Leading Innovation and Integrity...
  • Woolpert is the fastest-growing architecture, engineering, and geospatial (AEG) firm in the
  • The United States, delivering value to clients in all 50 states and around the world by
  • strategically blending engineering excellence with leading-edge technology and geospatial
  • applications. With a dynamic research and development department, Woolpert works with
  • inventive business partners such as Google and Esri; operates a fleet of planes, sensors, and
  • unmanned aircraft systems (UAS); and continually pushes industry boundaries by working with
  • advanced water technologies, asset management, building information modeling (BIM) and
  • sustainable design. The firm, which is among the ENR’s Top 100 Design Firms, supports a
  • mission to help its clients progress and become more progressive. For over 100 years and with
  • 25 offices across the U.S., Woolpert serves federal, state, and local governments; private and
  • public companies and universities; energy and transportation departments; and the U.S. Armed
  • Forces.
Learn more about our “Great Place To Work” certification:
  • Woolpert is an EEO/AA Employer. All qualified applicants will receive consideration for
  • employment without regard to race, color, religion, gender, sexual orientation, national origin,
  • age, disability or veteran status. We maintain a drug-free workplace.