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Posted On Nov 09

Customer Service Associate

Gensuite LLC

Location : Melbourne VIC

Headquarters : 4680 Parkway Dr Suite #400 Mason, OH 45040 USA

Hiring Mode : Full Time

Experience : Mid Level

Gensuite LLC
  • Full-time, Apprenticeship
Customer Service Associate/ Customer Service Trainee
  • Innovate with Benchmark Digital as a Customer Service Associate/ Customer Service Trainee
  • Are you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. 
  • Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.
  • We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.
Benchmark Digital Benefits
  • We offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off; Company-sponsored group healthcare and life insurance plans, and 401k. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challenge.
About Benchmark Digital Partners…
  • Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESGTM | Powered by Gensuite® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized, and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. 
  • For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESGTM | Gensuite® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.
  • Benchmark Digital Subscribers
Worldwide: 
  • Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool
Responsibilities
  • Communicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customer
  • Provide Application and Functional support to the Benchmark Customers.
  • Participate in the User Acceptance Testing for various updates in Benchmark applications if required
  • Research & develop informative & persuasive content for Gensuite software products/services through all communications channels—social media, website/blog, print collateral, event communications, advertising, video scripts, internal messaging, and public relations.
  • Assist with Brand Management while adhering to Gensuite branding standards.
  • Troubleshoot/escalate the user inquiries timely via email, phone, or other tracking tools.
  • Provide advisory and editorial support for technical software support staff to enhance written communications in software release notes, tutorials, and training documentation.
  • Assist with other ad-hoc responsibilities as required by the role
Education:
  • Bachelor’s degree in information systems/computer science and computer-related training.
Qualifications & Experience:
  • 1-3 years of prior experience or working knowledge about cloud solutions/software products/services is preferred
  • Experience writing BRD, FRD, marketing materials, User Guidance manuals, etc.
  • Comfortable with online data research, analysis, and report preparation
  • Excellent oral and written communication skills
  • Questions about the position? Please contact us at jobs.aapac@gensuitellc.com and thingsofiot.com
Job Types: Full-time, Apprenticeship