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Posted On Dec 02

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Sr. Engineer, Developer Experience

Ticketmaster

Location : Hollywood, CA 90028 (or) REMOTE

Headquarters : West Hollywood, California, United States

Hiring Mode : Full Time

Hiring Role : Developer

Experience : Senior Level

Ticketmaster
Hollywood, CA 90028
Remote
Full-time
Experience & Skills
  • Java
  • Software development
  • Kubernetes
Job details
Job Type
Full-time
Benefits
  • Health savings account
  • Caregiver leave
  • Loan repayment program
  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Tuition reimbursement
  • Paid time off
  • Vision insurance
  • 401(k) matching
Full Job Description
Job Summary:
  • Awesome Job: Senior Engineer I, Developer Experience
  • Great Location: Los Angeles or Remote
Culture
  • We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
  • We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
Benefits and perks
  • Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
  • HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
  • YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
  • WEALTH: 401(k) program with company match, Stock Program Reimbursement
  • FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
  • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
  • OTHERS: Volunteer time off, crowdfunding network
The Team
  • A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
  • You will be part of the Technology Platform team, which delivers the tools, services, governance and support developers use at Ticketmaster to build, test, secure, and deploy to our fans and clients.
The Job
  • In the role of Senior Engineer I – Developer Experience, you will be responsible for contributing to the technical direction and implementation of Ticketmaster’s software pipeline and observability platform. This platform is essential to Ticketmaster’s business, providing the tooling, practices, and expertise that our development engineering teams leverage to deliver, observe, and maintain the Ticketmaster product suite.
  • You will be responsible for ensuring that development teams have low friction, highly secure, highly available, cost-effective and consistent toolchain to deliver software within and effective tools to observe and operate that software in the framework of large enterprise compliance and governance needs.
  • You will work closely with the Lead Engineer – Developer Experience, software development engineers, technical operations engineers, architecture, PMO and vendors from around the globe to deliver these services.
What this role will do?
  • Work with the Lead Engineer – Developer Experience to assess the needs of Software Engineering against current offerings
  • Participate in and contribute to the daily, weekly, sprint cycle team ceremonies
  • Provide mentoring to team members
  • Assess and size effort associated with work backlog and participate in grooming
  • Advise a program of work to mature the developer experience
  • Collaborate with an operations team to ensure highly available services and responsive respected developer support
  • Inform recommendations, of strategic projects to mature and improve the software delivery pipeline
  • Participate in proofs of concepts, engineering, and implementation projects
  • Deliver Managed Services that cover the following domains:
  • Code and Artifact Repositories
  • Build, Test, and Deployment Automation
  • Secrets Management
  • Configuration Repository and Management
  • Execution Bus
  • Log Collection and Analysis
  • Operational Metrics
  • Distributed Tracing
  • Container Build Standards and Automation
  • Continuous Delivery
Technical Skills and Competencies
  • Background in both Systems and Software Engineering
  • Competent developing software in 1 or more of Python, Golang, Java (can create custom unit tests for application code)
  • You should have experience in maintaining, automating and optimising services (Secrets Management, Service Discovery)
  • Experience implementing the CI/CD and observability toolchain
  • Previous experience of public clouds (AWS and Terraform)
  • Knowledge and experience of containers and Kubernetes cluster
  • Hands on experience delivering complex software in an enterprise environment
  • Experience with automation tools (Chef, Ansible)
  • Experience working in a remote team across multiple regions and time zones
  • Incident management
Behavioral skills and Competencies
  • Autonomous and proactive.
  • Passionate about the value of a streamlined software pipeline
  • Passionate about providing greater transparency to health and status of Ticketmaster systems
  • Keenly empathetic to the day to day experience of software development teams
  • A transparent communicator
  • Deeply concerned with the security and compliance implications of your services and solutions
  • Capable of delivering and accepting empathetic, constructive criticism with reports, peers, leadership and stakeholders
  • Conscious of the developers need for speed of delivery and the enterprise need for governance and cost management
Ticketmaster Values
  • Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right
  • Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others
  • Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely
  • Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive
Equal Employment Opportunity
  • We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
  • Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
  • We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
  • We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.
Hiring Practices
  • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  • Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
CO Hiring Range*: 
$143,948k - $160,746k
  • **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
Ticketmaster