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Posted On Dec 30

Assistant Manager - IOT Engineer

Vodafone

Location : Pune, Maharashtra

Headquarters : Berkshire

Hiring Mode : Full Time

Hiring Role : Manager

Experience : Mid Level

Vodafone
Pune, Maharashtra
Description
  • Understand the solution design documents and liaise with all the necessary teams depending on the solution complexity in order to On Board customer
  • Understanding of networking is must.
  • Liaise with the stake holders to identify gaps and issues while On Boarding process
  • Daily review calls with the Implementation Consultants
  • Publishing Reports and dashboard to internal and external stakeholders
  • Drive insights and innovation proactively whenever required
Job ID: 133951 #_VOIS
Core competencies
  • Should be able to perform routine activities like - Accept Orders/Order Validation, GDSP configuration, Update order Library, Order fulfilment, Sim activation, Delivery tracking, CSP move, Invoice requests, Customer notifications, Order Forecasting, Reporting, Stock Replenishment Accept Orders, Reporting, Managing, raising, creating incidents, service requests, Add/Remove/Modify User, Add Users to Groups, Password Maintenance, Troubleshooting, Liaising with other resolver groups, Triaging if necessary, Weekly Monthly Reporting
  • Strong knowledge of GSM, GPRS network component configuration and operation. Experience in messaging
  • Hands on experience with the Ticketing tools Remedy, HPOV, service now, others, required
  • Very good telephonic conversation skills along with good written communication skill as well. Fluency in English is must.
  • Willingness to work in rotational shifts
  • Knowledge and experience
  • CCNA or Equivalent
  • Knowledge and adequate exposure to Machine to Machine / IoT technology
  • Service. Tech support desk exposure
  • Tech support experience.
  • Telecom experience mandatory
  • Machine to Machine / IoT exposure
  • Knowledge and experience of the fundamental elements of fixed IP and mobile network technologies
  • Excellent communication skills
  • Familiarity with call logging systems
  • Comfortable working under pressure
  • Excellent problem solving skills
  • Excellent ability to manage customer relationships, their expectations (and define acceptance criteria), and to understand requirements of business and customer to ensure they are translated into technical delivery
  • The ability to be an effective team player is essential
  • Understanding of Order management/SCM
Vodafone