Technical Support Engineer
Location : Hyderabad, Telangana
Headquarters : Hyderabad, Telangana, India
Hiring Mode : Full Time
Experience : Mid Level
- Provide Technical Support to Enterprise customers via web, email, Phone (International calling), online sessions and other channels as required i.e. handling technical customer queries day to day.
- Perform problem determination to identify and isolate failure point including hardware, application, customer setup and / or documentation.
- Take quick ownership of customer issues (as L1 support) and strive to achieve customer satisfaction/resolution quickly.
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams after accurate analysis and issue re-creation process.
- Research, diagnose, troubleshoot and identify solutions to resolve non-standard customer issues. Funnel product improvement requests to the engineering development pipeline • Drive the resolution to customer issues.
- Work with sales to effectively handle pre-sales questions, and as appropriate pass sales leads to the Sales team.
- Champion customer satisfaction.
- Requires 0-1 year of IT and/or technology work experience Or Technical Support work experience (L1/L2)
- Requires excellent communications skills with the ability to communicate effectively at all levels both within and outside the organization.
- Knowledge of C/C++/Python
- Prefer prior Embedded Technology Experience providing L1/L2 support.
- Prefer diverse Operating System experience including Windows, MAC OS X, and Linux OS. Education & Qualifications: • Require a Bachelor's Degree in computer science (or equivalent)
- Strongly prefer a Masters Degree in computer science (or equivalent
Salary: Not Disclosed by Recruiter
Industry: IT Services & Consulting
Functional Area: Engineering - Software
Role Category: DBA / Data warehousing
Employment Type: Full Time, Permanent
- Technical Support
UG: Any Graduate
PG: Any Postgraduate
Globex Digital Solutions Pvt. Ltd
- Hilton Software Technologies primarily deals with E-commerce, Testing, Web Development, Mobile App, Digital Marketing, Software Solutions and Web Application. We follow Agile framework to develop software products. Our team of experts add value to your business through our Software Outsourcing and Offshore Development Services to small, medium and large enterprises across the world. We work on a time and material based billing system where the rates are calculated on an hourly basis. Do you have a project in hand? discuss with us to develop and make your dream comes to true.
- Contact Company:Globex Digital Solutions Pvt. Ltd