Posted On Jan 08

Manager, Web Development


Location : Toronto, ON

Headquarters : San Francisco, California, United States

Hiring Mode : Part Time

Hiring Role : Developer

Experience : Mid Level

Toronto, ON
  • We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.
Manager, Web Development
  • PagerDuty is looking for a Manager to help lead a high-performing marketing web development team responsible for bringing our digital web user journeys to life. In this role, you will lead a team to define, architect, and build seamless website experiences that drive user acquisition and retention at PagerDuty. You will use your business insight plus your expertise in the newest technologies to provide creative solutions to drive change across PagerDuty's web platform.
  • You'll lead the partnership with a variety of teams — from content producers and marketing analytics teams, to design, UX, and our SEO team to ensure the website is technically sound, optimized, and successful in helping us achieve our goals and KPIs. Engineers own production services end-to-end, so you and your team will be deploying multiple times a week as part of an Agile process.
  • You will mentor and coach a team of web developers who are passionate about solving end-user problems. You will make meaningful contributions to the success of the Marketing organization and our mission of providing outstanding user experiences.
  • Lead and develop a team of web developers while being actively involved in driving and growing business initiatives, as both a team member and a mentor.
  • Lead planning of key strategic projects that are aligned with our marketing and business strategies.
  • Establish and adhere to standard methodologies in development, design, and test to ensure the team is providing outstanding quality work and is continuously gaining trust from stakeholders.
  • Develops detailed work plans, schedules, project estimates, resource plans, and team status reports.
  • Conducts project meetings and is responsible for project tracking and analysis.
  • Partner with other technical and non-technical teams to align technology decisions, development standards/practices, and successfully implement the overall strategy.
  • Partner with business functions to ensure value is delivered through innovative and effective solutions.
  • 5+ years previous experience designing and developing websites from initial concept, site architecture, and user interface to finished deliverable
  • 3+ years experience in a team lead/management position in a web development function or similar responsibilities supporting a mid-to-large scale global organization.
  • Strong leadership skills, executive presence, and communication skills.
  • Previous experience providing coaching, guidance, and performance managing individual contributors in technical positions.
  • Experience working and communicating with senior internal stakeholder teams with a track record of delivering quality solutions that increase productivity and efficiency.
  • Ability to juggle multiple, changing priorities while working in a dynamic and demanding environment.
  • Strong understanding of web UX design and conversion best practices, including usability, responsive design, testing, and technical SEO
  • Knowledge of agile methodologies, requirements gathering, sprint processes, and ceremonies. Able to lead the group and help prioritize work
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and concepts.
  • Demonstrated ability to leverage technology to define, refine, and implement processes, procedures, and policies.
  • Ability to navigate successfully in ambiguous situations and design effective processes.
  • Ability to project manage and problem-solve in an Agile development environment.
  • SaaS industry experience is a plus, including experience in both sales-assisted and online self-service environments.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty Offers
We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
About PagerDuty
  • PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100.
  • For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.
  • Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius.
  • From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
  • Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture
Additional Information
  • PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
  • PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
  • Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
  • PagerDuty uses the E-Verify employment verification program.