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Posted On Apr 20

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Telecom Support Engineer I

Concentrix

Location : REMOTE

Headquarters : Fremont, California, United States

Hiring Mode : Full Time

Hiring Role : Customer Support Engineer

Experience : Mid Level

Concentrix
Remote
Full-time
Experience & Skills
  • .NET
  • Microsoft SQL Server
  • SFTP
Job Title:
Telecom Support Engineer I
Job Description
  • Manage extraction of recordings and transmission to a third party Analytics company through SFTP.
  • Create/Maintain Selection Plans and Extraction Jobs using Verint Import/Export Manager
  • Define parameters in configuration tables in SQL Server database
  • Create/Maintain Scheduled Tasks using Windows Task Scheduler
  • Maintain existing .NET scripts that process extracted recordings, including development and deployment (desired)
  • Monitor extraction and upload tasks, ensuring files are delivered on time, and providing status reports on demand
  • Re-process extraction and upload tasks as needed (outages, maintenance activities, etc.)
Location:
USA, OH, Work-at-Home
Time Type:
  • Full time
Concentrix