Posted On May 02

Customer Support Engineer - IoT Edge Solutions


Location : Hillsboro, OR 97124

Hiring Mode : Full Time

Hiring Role : Customer Support Engineer

Experience : Mid Level

Hillsboro, OR 97124
Hybrid remote
Experience & Skills
Software development
Google Cloud Platform
Education & Certificates
Master's degree
  • Employee stock purchase plan
  • Health insurance
  • Dental insurance
  • Paid time off
  • Sabbatical
  • Retirement plan
Full Job Description
  • Intel is shaping the future of technology to help create a better future for the entire world. Our work in pushing forward fields like AI, analytics, and cloud-to-edge technology is at the heart of countless innovations. With a career at Intel, you’ll have the opportunity to use technology to power major breakthroughs and create enhancements that improve our everyday quality of life.
  • Join us and help make the future more wonderful for everyone.
  • As part of the Intel IoT edge solution scaling team, we are responsible for enabling and supporting all Intel edge solutions on multiple platforms. In this customer support role, you will mainly focus on Functional Safety, RTOS (Real-time Operating System) related technology and solution which have been one of the key differential factors for Intel products to IoT customers. You will also extend support to other Intel teams such as marketing and sales team on technical presentations, demo creating and training collateral preparations. This will require the knowledge to debug issues in Linux Internals, container, orchestration, integrate and/or port applications, and optimizations and to work within the open-source community. This is an opportunity to apply both technical knowledge and customer enabling skills in a team-oriented environment. Our team operates in a fluid environment that will enable you to engage in a diverse set of responsibilities in support of a variety of Intel IoT edge solutions not just limited to Functional Safety solutions.
Your responsibilities will include but are not limited to:
  • Directly engaging customers / internal stakeholders to provide pre and post sales technical support to ensure customer Time to Market (TTM) production ramp.
  • Onboarding Customer and ecosystem partners with Intel Functional Safety and RTOS (Real-time Operating System) technologies on different IoT platforms.
  • Developing collateral and supporting design wins associated with Intel Functional Safety Technology solutions and RTOS, along with actively participating in generating requirements for next generation product based on customer feedback.
  • Support and influence customers / internal stakeholders during all phases of development cycle including feature definition, project setup, project execution and tech support for go-to-market.
  • Replicating and debugging customer reported issues by identifying software issues and proposing changes to customer software or to Intel deliverables e.g. Intel firmware.
  • Providing technical training, consultation, and hands-on assistance to customers in Functional Safety technologies and RTOS.
  • Collaborating with software architects to develop and finalize the platform software requirements.
  • Build innovative Proof of Concept to demonstrate Intel technology advantages.
  • Active participant in virtual technical teams to solve complex problems.
  • Developing and delivering training material for technical field training events.
  • The ideal candidate will have the following skills in addition to the qualifications below:
  • Excellent overall understanding of Intel Architecture with one or more of the following: microprocessor architecture, chipset architectures, system architecture, platform hardware design, platform software design, firmware design etc.
  • Learn new technology, work with minimal supervision, establish-track quarterly objectives and multitask effectively.
  • Create customer ready collateral, white papers, and training materials
  • Strong customer communication skills and ability to manage customer urgent requests.
Minimum Qualifications:
  • A Bachelor’s degree in Electrical Engineering, Electronics Engineering, Computer Science, or any other relevant engineering degree with 4+ years of relevant experience or Master of Science degree in Electrical Engineering, Electronics Engineering, Computer Science, or any other relevant engineering degree with 3+ years of relevant experience.
  • Experience in Linux kernel, embedded software development; debugging on source code level and propose the fix patch.
  • Expertise on firmware and software development and debug
  • Experience in a scripting language e.g., Python, GO, or shell script.
Preferred Qualifications:
  • Expertise on enterprise cloud infrastructure such as AWS, Azure, Google Cloud Platform.
  • Experience in functional safety and ROTS domain is a plus
Benefits Statement:
  • Here at Intel, we invest in our people. Beyond health, dental, and retirement benefits, Intel’s benefits package includes 14 paid holidays per calendar year, three weeks of paid vacation, four-week paid sabbatical every four years of employment, family planning care including adoption and fertility assistance, and over 45 diverse employee resource groups for networking and advocacy. Intel also offers employees five bonuses per year dependent on overall company and personal performance, and an employee stock purchase program.
Inside this Business Group
  • The Internet of Things Group (IOTG) consists of ~4700 dedicated employees across 25 locations across the world. IOTG drives significant growth in the Internet of Things (IoT) market, capitalizing on the inflection and creation of edge computing, leveraging smart, connected devices and artificial intelligence (AI) to enable partners to transform their businesses. IOTG's vision is to lead the industry and enterprises to enhance the way we live and work by making it easier to create exciting, new IoT/edge solutions. IOTG's strategy includes creating unique differentiated silicon to consolidate workloads at the Edge, investing in video and AI inference as the killer app for the Edge, creating new developer tools and ecosystems, and establishing a dedicated vertical consultative sales team to add value to our partners across many verticals.
Other Locations
  • US, Arizona, Phoenix;US, California, San Jose
  • Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.
Posting Statement
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Work Model for this Role
  • This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.