Posted On May 04

Digital Support Engineer

CR Mining

Location : Kent, WA

Headquarters : United States

Hiring Mode : Full Time

Experience : Mid Level

CR Mining
Kent, WA
Experience & Skills
  • SQL
  • Computer networking
  • Analysis skills
Location : Kent, USA
Reference: 5934815
Full-time, permanent role with a growing organisation
  • Provide outstanding technical support on world-class IoT products
  • Predominantly office-based with some on-site mine support needed as well
  • CR Digital is expanding, and we are seeking a Digital Support Engineer with a strong understanding of the application of technology, ideally operational technologies in the mining industry. While mostly office based, availability to travel both nationally and internationally (Canada and LATAM) is an important requirement. This is your opportunity to join a high achieving team that is shaping the mining industry through digital technology solutions.
  • You'll ideally have an interest in IoT sensing, software, databases, communications, networking and data analytics; and be rewarded with opportunities to further build your career within the rapidly growing CR Digital team.
  • CR Digital, part of the global CR group, has a portfolio of leading mining technology products, including Titan 3330 - the leading load monitoring system in the mining market and GET.Trakka, the world's leading tooth loss detection technology You can learn more here:
  • Located in Seattle, this role also offers additional flexible working-from-home arrangements to be negotiated for the successful individual.
Key responsibilities:
  • Provide remote and on-site support for CR Digital solutions
  • Manage customer support tasks, issues, and communications
  • Ensure timely responses, problem diagnosis and resolutions to issues are delivered
  • Plan and conduct regular maintenance and health check activities
  • Configuration, QA and commissioning of new systems and products
  • Assist with training operators on the use and function of CR Digital Products
  • Maintain accurate work records and summary reports
  • Manage individual priorities and deliverables
Skills, experience and qualifications:
  • Hold a degree in IT or Engineering (Software, Mechanical or Mechatronics)
  • Advanced computer networking skills
  • Experience with applied technologies, including IoT, electronics, software, data bases, communications and networking
  • Previous experience working with mathematical models, data analysis and database interactions desirable
  • SQL database experience and knowledge of computer networks desirable.
  • Strong analytical skills with a high attention to detail
  • Excellent interpersonal skills
  • Strong written and verbal communications, customer-service focus and learning mindset
  • Proven ability to work independently and as part of a group
  • Ability to travel frequently
  • N.B: Applicants must be able to successfully obtain and complete a relevant work medical and Background Check for this role.
  • We can't wait to hear from you!
CR Mining