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Posted On May 16

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Technical Support Engineer

Sensata Technologies, Inc.

Location : Minneapolis, MN

Headquarters : Attleboro, Massachusetts, United States

Hiring Mode : Full Time

Hiring Role : Customer Support Engineer

Experience : Mid Level

Sensata Technologies, Inc.
Minneapolis, MN
Full-time
Experience & Skills
Jira
Confluence
Raspberry Pi
Education & Certificates
Associate's degree
Sensata Insights
  • The Sensata Insights business unit creates hardware and software for connected vehicles of all types. Our systems start at the sensor layer and go all the way to the cloud. This position will support all Sensata Insights devices/services, but primarily supports our Edina MN team that is focused on the refrigerated transportation market space. We currently have products on the largest refrigerated container shipping company in the world. The technical support engineer handles service issues for IoT systems that comprise end-point devices, web applications, and data services.
  • The Technical Support Engineer (TSE) is responsible for providing 2nd and 3rd Tier support of our telematic devices and services to our distributors. They attempt to replicate customer issues on test devices to identify potential bugs or misconfigurations. The TSE updates and creates knowledge base articles based on the solutions found during troubleshooting. A successful TSE understands customer use cases and establishes and maintains professional communications with our customers and development teams as issues are resolved.
  • This is a great opportunity for someone who is already working at a Tech Support desk and would prefer to work within an online ticket system.
General Responsibilities
  • Participates in business processes to enhance winning new business opportunities by ensuring optimum technical support towards our customers and flawless execution of our new business opportunity project
  • Assist with building and maintain high level engineering relations at (key) customers
  • Coordinate the gathering of information and building knowledge of applications and translate this in innovative product solutions
  • Understand technical and legislative discontinuities in the market
  • Maintain and build relations and structures with other departments in the company in which the team can excel
Experience / Qualifications
  • A university degree required (i.e. Bachelors degree,) or equivalent relevant work experience of at least 4 or more years.
  • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
  • Strong communication skills; oral, written and presentation
  • Strong organization, planning and time management skills to achieve results
  • Strong personal and professional ethical values and integrity
  • Holds self-accountable to achieving goals and standards
  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
  • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
General Responsibilities
  • Provides beginning-to-end customer support via online service desk (Jira)
  • Collects all necessary troubleshooting information from customers
  • Maintains an up-to-date service issue queue
  • Writes Knowledge Base articles Identifies errors in products, configurations, or documentation, and works with the appropriate team to resolve issues
Required Experience / Qualifications:
  • Associate degree in a Technology or Computer-Science related position
  • Self-motivated problem solver
  • Capable of working independently
  • Previous experience with customer service/support (2 years)
  • Excellent customer service skills
  • Excellent written communication skills
  • Familiarity with basic programming (Embedded C and Python preferred)
  • Previous experience in troubleshooting and problem-solving
  • Preferred Experience / Qualifications:
  • Familiarity with Atlassian products (Jira, Confluence)
  • Hobbies or projects in Embedded Electronics (Raspberry Pi, Arduino, etc.)
  • Knowledge of Cellular or GPS Communications
  • Knowledge or experience in Vehicle Telematics
Smarter Together
  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
  • As One Sensata, we are working together to make things work together
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Note:
  • If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
Sensata Technologies, Inc.