Posted On Aug 22

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Lead- Capturing & Customer Success Manager For IoT Applications

Siemens Technology and Services Private Limited

Location : Chennai, Tamil Nadu, India

Hiring Mode : Full Time

Experience : Senior Level

Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019 with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!

What part will you play?

Lead follow up and prioritization: Follow-up and categorization of leads from fairs, webinars in sales systems like salesforce and finding the right solution for the customer and connect with sales team.

Qualification Updates: Continuously assess and update lead qualification status based on the progression of interactions. Determine when a lead is ready to move further down the sales funnel or when it's appropriate to disqualify a lead.

Onboarding and Training: Guide new customers through the SI EA IoT applications, helping them set up and configure the software to meet their specific needs and objectives and provide a clear understanding of how to use the SaaS product effectively.

Relationship Building: Establish strong relationships with customers, acting as their primary point of contact for any questions, issues, or assistance they require.

Proactive Outreach: Initiate regular check-ins and proactive communication to ensure customers are satisfied, address any concerns, and identify upselling or cross-selling opportunities.

Renewals and Upsells: Collaborate with sales teams to identify opportunities for upselling additional features or services and to secure contract renewals.

Data Analysis: Analyze customer usage and performance data to identify trends, potential risks, and opportunities for improvement. Use data-driven insights to guide customer strategies.

Customer Feedback and Follow-up Channels: Utilize various communication channels, including phone calls, emails, social media messages, and video conferencing, to maintain regular and meaningful contact with the leads. Collect and relay customer feedback to internal teams, contributing to product improvements and enhancements based on real-world usage.

Customer Health Monitoring: Develop and maintain a customer health score based on various performance metrics to assess customer satisfaction and risk.

Customer Success Plans: Collaborate with customers and sales to create and execute success plans that align with their business objectives.

Use your skills to move the world forward!

Bachelor’s degree in electrical engineering, mechanical engineering, IT, informatics, or related field

2-3 years’ experience in customer success management, sales, project management, partner management or like effectively interact with customers, cross-functional teams, and stakeholders.

Excellent communication, problem-solving, and relationship-building skills

Good understanding of customer's business needs and effectively management customer expectations

Knowledge of energy distribution systems, including power generation, transmission, and distribution (MV/LV/Transformer)

Preferred knowledge of project management, sales, BI tools.

Proficiency in IoT technologies, cloud technology, protocols, and communication standards, routing, wireless communications (e.g., MQTT, Modbus TCP/IP, IEC61850,)

Understanding of cybersecurity principles and best practices for securing IoT networks and devices.

Familiarity with energy distribution regulations, standards, and industry best practices (e.g., IEC 61850, IEEE standards).

You have intercultural experience and sensitivity.

Fluent spoken and written English are mandatory.

Make your mark in our exciting world at Siemens.

This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.